What Services are not covered by OHIP?

Please click here to view a complete list of our services not covered by OHIP.

What is the Health Card policy in the office?

All patients must have a valid health card.

Please be sure to check your health card to ensure it is not expired and has a valid version code. If your card is expiring, please be sure to visit a Service Ontario office to renew it.

If patients do not have a valid health card, they will be billed for their visit and reimbursed once they bring it in and OHIP has paid for the visit.

Why is there a $25 charge for prescription renewals?

In order to provide the highest quality of medical care to you, we need to monitor health conditions and evaluate effectiveness and side effects of medications.

Your doctor will provide you enough medication until he or she feels your condition should be reassessed.

The best way to manage your prescription is to plan ahead and book an appointment prior to your prescriptions running out.

There is a high administrative burden and cost to handle fax and phone requests for prescriptions. This takes away from taking care of patients, hence we have a fee for fax or phone renewal requests. This fee can be avoided by booking appointments in a timely manner.

What happens when I'm referred to a specialist?

Your doctor will refer you to a specialist when required.

Our staff will send the referral request to the specialist.
Once the specialist office has received and triaged your referral you will be contacted by phone, email or mail as to the status of your appointment. Please make sure your contact information is always up to date. This may often take up to 6 weeks, so please be patient.

If you have been referred to a specialist and have not received your appointment after six weeks have passed, please call the office to check the status of your referral, especially if your Doctor has informed you that your appointment is urgent.

If you have received your appointment and the appointment time is unsuitable to you, please contact the specialists office directly to change the appointment time. Please ensure you do not miss your appointment*, as it may take weeks to months to reschedule.

All specialists require you to have a valid health card. Take a list of current medications to your appointment. Some specialists require you to bring related imaging on a CD. You will need to call the location where these images were taken and request them. There is no charge for this and it usually takes 48 hours for the image library to prepare them for you.


*Please note there may be a service fee if you miss your appointment and require a new referral.

What do I do if my doctor is unavailable?

If your doctor is unavailable, our office staff will try and fit you in with one of our covering doctors. If this is not possible, our staff will advise  you on how to use our after hours service.

If your situation seems like it is urgent, and we cannot accommodate you, we may recommend you go to the emergency room. We feel that this would be a better option than going to a walk in clinic. We generally do not receive any follow up from walk in clinics.

How do I find out about my test results?

Your doctor will discuss with you as to follow up on test results. Please follow his or her instructions. We do not recommend you call the front desk  or your doctor for results.

For most cases we institute a “no news is good news” approach, however in certain circumstances, your doctor may call you.

Is it helpful for me to bring a "shopping list" of concerns to my physician?

Although it may seem like a good idea, we do not recommend this.

Generally your appointments are for 10-15 minutes. In order to provide good medical care, we need time to assess your concerns. If you come in with the expectation that we deal with multiple issues in one visit, we may not be able to properly address them.

If you do have a list, your doctor may ask you what are the most pressing concerns, and have you rescheduled to address the other ones. This allows us to thoroughly assess your concerns, while staying on time.

What should I do if I need to be seen right away?

If you feel your situation is an emergency, please call 911 or go to your nearest emergency department.

If you are unsure, please call us, our front staff will assist you. If it is felt you can be assessed in the office, we will do our best to accommodate you, as your doctor always keeps same day appointments available for urgent issues.

Do I need immunizations for travelling?

Depending on where you are going, you may need vaccinations prior to departure. Some vaccines are needed well in advances, for example hepatitis A and B.

You can see your doctor regarding travel advice, however you will be billed directly for these types of visits, as they are not funded by OHIP.

Your doctor may also recommend you go to a travel clinic in certain situations, for more specialized advice and immunizations.

Do I need an annual physical?

Not everyone needs an annual physical. Your doctor will advise you on how often you should have a Periodic Health Assessment (PHA). This will depend on your particular conditions and health needs.

What if I am late for my appointment?

Your appointment may need to be rescheduled.

What if I miss my appointment, or cancel my appointment too late?

A fee may be charged for no shows and any cancellations made within 24 business hours (1 business day). Dr. MacGregor requires 3 business days for cancellations

Current fees for no-shows or late cancellations for Lakeshore Medical Group patients are as follows:

  • In office visit: $50
  • Virtual visit: $35
  • Physicals or longer appointments: $75

Current fees for no-shows or late cancellations for Dr. MacGregor patients are as follows:

  • In office follow-up: $50
  • Virtual follow-up: $35
  • In office or virtual consultations: $100

How can I help?

Please keep your contact information current, i.e. telephone numbers, address, email address.

When is the best time to call the office?

Our phone lines are busiest in the morning and for the first hour after lunch. If possible, please try to call in the afternoon.